Senior IT Infrastructure Manager

3 days ago


Glasgow, Glasgow City, United Kingdom Northern Marine Full time
Job Summary

We are seeking a highly skilled and experienced IT professional to join our team as a Senior Service Delivery Analyst in Glasgow. As a key member of our IT Department, you will be responsible for managing, supporting, and maintaining our on-board IT infrastructure for the Northern Marine fleet.

Key Responsibilities
  • Provide remote IT support to our vessels and crew, as well as on-board support when required.
  • Install, configure, and troubleshoot physical and virtual machines, laptops, printers, mobile devices, and network devices.
  • Participate in the design and implementation of our vessels' IT infrastructure.
  • Monitor performance and ensure system availability and reliability.
  • Perform system and network updates and upgrades.
  • Maintain IT security and backup solutions.
  • Liaise with vendors, email providers, and other IT personnel for problem resolution or new tasks.
  • Manage incident tickets and ensure they are owned and resolved in a timely manner.
  • Travel to vessels to perform refreshes and service transitions.
  • Assist in creating knowledge base articles for service delivery colleagues and end users.
  • Identify and highlight opportunities for continuous service improvements.
  • Collaborate with stakeholders and application owners to improve user awareness and knowledge of new processes and procedures.
  • Supervise and mentor junior service delivery analysts as needed.
Requirements
  • HNC/HND or equivalent experience.
  • Sustainable experience in a commercial, high-volume ticket environment, preferably in an IT vessel support environment.
  • Excellent problem-solving and communication skills.
  • Experience in networking, hardware support, and Windows operating systems is essential.
What We Offer

As a Senior Service Delivery Analyst, you will have the opportunity to work in a multicultural environment, develop your IT knowledge and communication skills, and contribute to the success of our IT Department.


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