Senior IT Infrastructure Manager
3 days ago
We are seeking a highly skilled and experienced IT professional to join our team as a Senior Service Delivery Analyst in Glasgow. As a key member of our IT Department, you will be responsible for managing, supporting, and maintaining our on-board IT infrastructure for the Northern Marine fleet.
Key Responsibilities- Provide remote IT support to our vessels and crew, as well as on-board support when required.
- Install, configure, and troubleshoot physical and virtual machines, laptops, printers, mobile devices, and network devices.
- Participate in the design and implementation of our vessels' IT infrastructure.
- Monitor performance and ensure system availability and reliability.
- Perform system and network updates and upgrades.
- Maintain IT security and backup solutions.
- Liaise with vendors, email providers, and other IT personnel for problem resolution or new tasks.
- Manage incident tickets and ensure they are owned and resolved in a timely manner.
- Travel to vessels to perform refreshes and service transitions.
- Assist in creating knowledge base articles for service delivery colleagues and end users.
- Identify and highlight opportunities for continuous service improvements.
- Collaborate with stakeholders and application owners to improve user awareness and knowledge of new processes and procedures.
- Supervise and mentor junior service delivery analysts as needed.
- HNC/HND or equivalent experience.
- Sustainable experience in a commercial, high-volume ticket environment, preferably in an IT vessel support environment.
- Excellent problem-solving and communication skills.
- Experience in networking, hardware support, and Windows operating systems is essential.
As a Senior Service Delivery Analyst, you will have the opportunity to work in a multicultural environment, develop your IT knowledge and communication skills, and contribute to the success of our IT Department.
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