Technical Support Specialist

3 weeks ago


Nationwide, United Kingdom CPS Group (UK) Limited Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at CPS Group (UK) Limited. As a Technical Support Specialist, you will be responsible for providing remote first-line technical support and troubleshooting for reported issues.

Key Responsibilities:

  • Provide remote first-line technical support and troubleshooting for reported issues.
  • Offer both technical and user support, with a commitment to customer satisfaction.
  • Troubleshoot network, server, and client-side issues.
  • Support customers with system rollouts and updates.
  • Participate in on-call rotations (1 week in 4), with additional pay for out-of-hours support calls.

Ideal Candidate:

  • Strong background in software application support and a proactive approach to customer care.
  • Solid understanding of IT networks and server systems.
  • Comfortable with troubleshooting software support issues.
  • Windows Server, Networking, Problem Solving, SSL/TLS

Contact: For more information, please contact Zach Bennett at CPS Group (UK) Limited.



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