Technical Support Specialist
1 week ago
We are seeking a talented Technical Support Engineer to join our team at an exciting time of growth and technological change. As a Technical Support Engineer, you will be responsible for providing technical support to our customers via email, phone, and Teams. You will also be involved in various projects, including installations, repairs, and surveys. In addition, you will be responsible for configuring equipment, preparing customer media, and supporting other departments internally.
Key Responsibilities
- Provide technical support to customers via email, phone, and Teams
- Involved in various projects, including installations, repairs, and surveys
- Configure equipment, prepare customer media, and support other departments internally
- Work with a proactive and flexible approach to problem-solving
Requirements
- Be able to communicate with all staff in a courteous and clear manner
- Be comfortable using Windows-based machines
- Be familiar with networking protocols and serial protocols
- Have an organised and methodical approach to tasks
- Use own initiative and self-manage/prioritise own workload
- Attend meetings in person and via Teams
- Be punctual in attendance and complete tasks by agreed deadlines
- Flexible approach to working hours
- Tidy and organised workspace, with tools and equipment supplied looked after and used responsibly
- Fully support all company policies and procedures, including quality, environment, H&S, and in staff handbook
Benefits
- Competitive salary package, including contributory pension scheme and private medical insurance
- Company laptop, phone, and all required tools
- Minimum of 23 days holiday per annum, with the option to increase to a maximum of 27 days per annum
- Long service scheme with increasing holiday entitlement
- Training and development opportunities
- Company van with fuel card, tools, laptop, mobile phone, and any required software
About the Role
This is an exciting opportunity to join a friendly and open environment in our Technical Support department. We are looking for talented professionals who are able to work as a team or alone, with a proactive and flexible approach to problem-solving. If you meet the requirements and are looking for a new and exciting opportunity, please send us your CV today.
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