Technical Support Specialist Scotland

3 days ago

Nationwide, United Kingdom Terry Parris Associates Full time
Technical Support Engineer Job Description

**Job Summary**

We are seeking a skilled Technical Support Engineer to join our team in Scotland. As a Technical Support Engineer, you will be responsible for providing technical support to our customers, configuring equipment, and preparing customer media using our bespoke software.

**Key Responsibilities**

* Provide technical support to customers via email, phone, and Teams
* Configure equipment ready for installation
* Prepare customer media using our bespoke software
* Support other departments internally
* Attend customer sites for installations, repairs, and surveys

**Requirements**

* Strong communication skills and ability to work with all staff in a courteous and clear manner
* Familiarity with networking protocols and serial protocols
* Organized and methodical approach to tasks
* Ability to use own initiative and self-manage/prioritize own workload
* Flexible approach to working hours
* Ability to work as a team or alone with a pro-active and flexible approach to problem solving
* Self-disciplined, good planning, and organizational skills
* Experience with carrying out repairs on electrical and electronic equipment
* Full UK driving license or equivalent
* Valid passport and ability to travel globally as required
* Computer literate with good understanding of Microsoft office packages and Windows OS

**What We Offer**

* Competitive salary package
* Contributory pension scheme
* Private medical insurance
* Company laptop, phone, and all required tools
* Minimum of 23 days holiday per annum
* Long service scheme with holiday increasing to a maximum of 27 days per annum

**Company Culture**

We pride ourselves on having a friendly and open environment in our Technical Support department. We are looking for talented professionals to join us at an exciting time of growth and technological change.

**How to Apply**

If you meet the criteria and are looking for a new opportunity, please send us your CV through the link today, and we will call you to discuss this opportunity and the company in more detail.

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