Technical Support Engineer
1 week ago
This is an exciting opportunity to join our team as a Technical Support Engineer - On-Site, providing operational support, incident resolution, and maintenance activities to ensure a stable and reliable environment.
The successful candidate will have proven experience managing IT operations in complex, fast-paced environments, preferably aligned to national security or defence.
Responsibilities- Providing operational support, including incident resolution, change implementation, and maintenance activities
- Implementing approved technical requests from end customers
- Developing and implementing improvements to operational and reference platform environments
- Implementing automation to improve productivity and remove human error
- Producing clear and concise documentation
- Supporting the Tech Lead with active management of the environments and escalating any risks
- Proactive monitoring to stay ahead of potential issues
- Proven experience managing IT operations in complex, fast-paced highly regulated environments, preferably aligned to national security or defence
- Experience in VMWare Suite (ESXi, vCenter, and NSX/VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker, and/or Kubernetes, and Nagios
- Awareness of Networking Technologies and Cyber Security principles
- Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation
- Familiarity with the ITIL framework and experience of working closely with DevOps product teams, particularly in public sector and National Security landscape
- Annual bonus: Based on profit share and personal performance
- Private medical insurance: Includes cover for existing conditions
- Holiday: Competitive annual leave plus bank holidays, with the opportunity to buy and sell annual leave
- Chemring Share Save: Monthly savings into a 3 or 5-year plan
Our office is located in a business park two minutes from junction 11A of the M5, allowing easy access to our local customer base.
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