Technical Support Specialist
2 days ago
We are seeking a skilled IT Support professional to join our team at Bromford. As a Technical Support Specialist, you will be responsible for providing first-line technical support to colleagues experiencing IT-related issues.
Your primary goal will be to ensure smooth IT operations by troubleshooting and resolving hardware, software, and network problems. You will also assist with equipment setup and maintenance, manage support tickets, and provide excellent customer service.
Key Responsibilities:
- Provide technical assistance and support to colleagues via phone, email, or in-person.
- Troubleshoot and resolve complex IT issues, escalating as necessary to senior engineers.
- Collaborate with other IT teams to resolve issues and improve overall IT performance.
- Develop and maintain knowledge of Bromford's technologies, systems, and processes.
You will work closely with our skilled and approachable team to gain hands-on experience and develop your skills in ITIL practices.
The ideal candidate will have a keen interest in IT and technology, excellent problem-solving skills, and strong communication and interpersonal skills. A basic understanding of computer systems, networks, and software applications is essential.
We estimate that this role will pay approximately £25,000 - £30,000 per year, depending on experience and qualifications. This is a full-time, 2-year fixed-term contract, including part-time study. You will be based in our Tewkesbury office with regular home working available.
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