IT Service Desk Manager
1 week ago
Thompson Aero Seating Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for managing the daily operations of our service desk, leading a team of IT professionals, and ensuring the delivery of high-quality IT services to our organization.
Key Responsibilities:- Manage and develop the service desk team, including setting objectives, conducting one-to-one reviews, and ensuring the team has the necessary skills and knowledge to deliver excellent service.
- Ensure all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
- Conduct and share results from service and operation performance reviews.
- Promote the service desk with senior management and work to ensure it is viewed as a core business asset.
- Manage the costs of running the service desk and ensure departmental KPIs and SLAs are met for systems availability and uptime.
- Work with 3rd party suppliers and manage and negotiate support contracts.
- Adopt a One-Team approach to work collaboratively within the department and across the organization.
- Ensure all records relating to requests, incidents, problems, and knowledge management are completed accurately and within agreed timeframes.
- Participate in on-site customer/supplier audits as required.
- Prioritize and delegate tasks to ensure productivity, quality, and improvement targets are met in accordance with set KPIs.
- Lead and participate in projects to success via SMART objectives.
- A good working knowledge of PC hardware, Windows desktop software, and office products.
- Proven experience supporting server hardware, Windows Server 2019/22, VMware, CISCO Networking, and SANs.
- A good working knowledge and experience of supporting Veeam, as well as DR and other backup technologies.
- Proven experience in incident management, service request management, and problem-solving.
- Experience of using MS Office 365/Active Directory management portal, including license and user management.
- Third-level qualification in computer science or IT-related subject.
- Minimum of 5 years' experience within a relevant role with management experience.
- Experience of administration/ownership of service desk tools and technology, such as Contact Centre, ITSM, remote access, and knowledge resources.
- Knowledge and understanding of best practice framework (such as ITIL, ISO20k) for the delivery of IT services.
- A current driver's license and own transport is required.
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IT Service Desk Manager
2 weeks ago
Craigavon, United Kingdom Thompson Aero Seating Ltd Full timeJob Title: IT Service Desk ManagerThompson Aero Seating Ltd is seeking an experienced IT Service Desk Manager to join their team. The successful candidate will be responsible for managing the daily operations of the service desk, leading a team of IT professionals, and ensuring the delivery of high-quality IT services to the organization.Key...
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IT Service Desk Manager
2 weeks ago
Craigavon, United Kingdom Thompson Aero Seating Ltd Full timeJob Title: IT Service Desk ManagerThompson Aero Seating Ltd is seeking an experienced IT Service Desk Manager to join their team. The successful candidate will be responsible for managing the daily operations of the service desk, leading a team of IT professionals, and ensuring the delivery of high-quality IT services to the organization.Key...
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IT Service Desk Manager
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Craigavon, United Kingdom Thompson Aero Seating Ltd Full timeJob Title: IT Service Desk ManagerThompson Aero Seating Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for managing the daily operations of our service desk, leading a team of IT professionals, and ensuring the delivery of high-quality IT services to our organization.Key...
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IT Service Desk Manager
3 weeks ago
Craigavon, United Kingdom Thompson Aero Seating Ltd Full timeJob Title: IT Service Desk ManagerThompson Aero Seating Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for managing the daily operations of our service desk, leading a team of IT professionals, and ensuring the delivery of high-quality IT services to our organization.Key...
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IT Service Desk Manager
2 weeks ago
Craigavon, United Kingdom HAYS Specialist Recruitment Full timeJob Title: IT Service Desk LeadJoin our team as an IT Service Desk Lead and take on a challenging role that requires strong leadership and technical skills. As a key member of our IT team, you will be responsible for managing the daily operations of our service desk, ensuring it runs smoothly and efficiently.About the RoleThe IT Service Desk Lead will be...
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IT Service Desk Manager
2 weeks ago
Craigavon, United Kingdom Thompson Aero Seating Ltd Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to join our team at Thompson Aero Seating Ltd. As a key member of our IT department, you will be responsible for managing the daily operations of our service desk, leading a team of IT professionals, and ensuring the delivery of high-quality IT services to our organization.Key...
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IT Service Desk Manager
2 weeks ago
Craigavon, United Kingdom Thompson Aero Seating Ltd Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to join our team at Thompson Aero Seating Ltd. As a key member of our IT department, you will be responsible for managing the daily operations of our service desk, leading a team of IT professionals, and ensuring the delivery of high-quality IT services to our organization.Key...
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IT Service Desk Manager
2 weeks ago
Craigavon, United Kingdom HAYS Specialist Recruitment Full timeJob Title: IT Service Desk LeadJoin our team as an IT Service Desk Lead and take on a challenging role that requires strong leadership and technical skills. As a key member of our IT team, you will be responsible for managing the daily operations of our service desk, ensuring it runs smoothly and efficiently.About the RoleThe IT Service Desk Lead will be...
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IT Service Desk Manager
2 weeks ago
Craigavon, United Kingdom HAYS Specialist Recruitment Full timeJob Title: IT Service Desk LeadJoin our team as an IT Service Desk Lead and take on a challenging role that requires strong leadership and technical skills. As a key member of our IT team, you will be responsible for managing the daily operations of our service desk, ensuring it runs smoothly and efficiently.About the RoleThe IT Service Desk Lead will be...
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IT Service Desk Manager
2 weeks ago
Craigavon, United Kingdom Thompson Aero Seating Ltd Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to join our team at Thompson Aero Seating Ltd. As a key member of our IT department, you will be responsible for managing the daily operations of our service desk, leading a team of IT professionals, and ensuring the delivery of high-quality IT services to our organization.Key...
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2 weeks ago
Craigavon, United Kingdom Thompson Aero Seating Ltd Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to join our team at Thompson Aero Seating Ltd. As a key member of our IT department, you will be responsible for managing the daily operations of our service desk, leading a team of IT professionals, and ensuring the delivery of high-quality IT services to our organization.Key...
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2 weeks ago
Craigavon, United Kingdom HAYS Specialist Recruitment Full timeJob Title: IT Service Desk LeadJoin our team as an IT Service Desk Lead and take on a challenging role that requires strong leadership and technical skills. As a key member of our IT team, you will be responsible for managing the daily operations of our service desk, ensuring it runs smoothly and efficiently.About the RoleThe IT Service Desk Lead will be...
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Craigavon, United Kingdom HAYS Specialist Recruitment Full timeJob Title: IT Service Desk LeadJoin our team as an IT Service Desk Lead and take on a challenging role that requires strong leadership and technical skills. As a key member of our IT team, you will be responsible for managing the daily operations of our service desk, ensuring it runs smoothly and efficiently.About the RoleThe IT Service Desk Lead will be...
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IT Service Desk Manager
1 week ago
Craigavon, United Kingdom HAYS Specialist Recruitment Full timeJob Title: IT Service Desk LeadJoin our team as an IT Service Desk Lead and take on a challenging role that requires strong leadership and technical skills. As a key member of our IT team, you will be responsible for managing the daily operations of our service desk, ensuring it runs smoothly and efficiently.About the RoleThe IT Service Desk Lead will be...
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Craigavon, United Kingdom HAYS Specialist Recruitment Full timeAbout the RoleWe are seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for managing the daily operations of our service desk, ensuring it runs smoothly and efficiently.Key ResponsibilitiesLead and mentor a diverse team, including student placements and apprenticesSet objectives and...
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