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System Configuration Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Alcumus Full time
Job Title: System Configuration Analyst

We are seeking a skilled System Configuration Analyst to join our team at Alcumus. As a key member of our IT department, you will be responsible for configuring and customizing Microsoft Dynamics 365 CRM applications to meet our business requirements.

Key Responsibilities:
  • Participate in planning, discovery, and requirement workshops to document and generate estimates for Dynamics CRM/365 projects.
  • Design, develop, and test Dynamics CRM 365 customizations to meet business needs.
  • Collaborate with end users, Business Analysts, Project Managers, and Management to enhance and upgrade our systems.
  • Work with team members to troubleshoot and resolve issues, ensuring seamless system operation.
  • Ensure adherence to Change Request process as outlined in our company's IT policies.
  • Provide support during UAT and regression testing to ensure system stability.
  • Complete special projects and provide project support as requested by senior leadership.
Requirements:
  • Understanding of Dynamics 365 out-of-the-box functionality.
  • Configuration and customization experience with Microsoft Dynamics D365.
  • Experience in creating and maintaining user and technical documentation on processes, policies, application configuration, and user help materials.
  • Familiarity with Power Platform capabilities and functions.
Desirable Qualifications:
  • French speaking skills.
  • Experience working in an agile environment.
  • Microsoft Certifications for Dynamics 365 at associate level.
  • Graduate of a technology degree.
What We Offer:

We provide a mature and flexible work culture, generous holiday allowance, a 'giving day' to give back to others, enhanced family-friendly leave, an employee assistance program, 24-hour online GP, gym discounts, cover for various healthcare, dental, optical, and wellbeing treatments/services, a cycle to work scheme, and paid time off when physically and mentally unwell.

We encourage our teams to get involved and have fun along the way, with charity events, competitions, recognition events, and awards.