IT Support Specialist

4 weeks ago


Cardiff, Cardiff, United Kingdom Inawizdom Full time
Job Title: IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team at Inawizdom Ltd. The successful candidate will provide technical assistance to end-users across the organization, resolving hardware, software, and network issues.

Key Responsibilities:
  • Provide first-line technical support to employees via phone, email, and in-person.
  • Assist with troubleshooting and resolving hardware, software, and network-related issues in a timely manner.
  • Install, configure, and maintain computers, laptops, printers, and peripheral devices.
  • Perform routine monitoring and maintenance of IT systems to ensure optimal performance.
  • Ensure all systems adhere to security policies and procedures.
Requirements:
  • At least 1-2 years of experience in a technical support or IT helpdesk role.
  • Strong knowledge of Windows and Mac OS operating systems.
  • Experience with Microsoft Office 365, email configuration, and productivity applications.
  • Basic understanding of networking concepts.
Benefits:
  • Competitive salary of £39,000 per annum.
  • Health and wellness benefits.
  • Ongoing training and professional development.
  • Pension scheme and company retirement contributions.


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