Account Management Director
2 months ago
Job Summary
The Account Management Lead will be responsible for the day-to-day running of the Data Assurance Team, ensuring the highest standards of data integrity are maintained across PayPoint's systems.
Key Responsibilities
- Team Management
- Manage a team of 4 direct reports, including regular 1-2-1 meetings, annual performance reviews, and coaching sessions.
- Data Integrity
- Ensure all daily reconciliation and syncing tasks across systems are completed on time.
- Provide governance and ensure compliance with regulatory requirements, including monthly reconciliations.
- Retailer Management
- Maintain retailer contractual integrity by monitoring alerts and other identifiers that may signal change.
- Ensure retailer details are compliant with industry guidelines.
- Quality Assurance
- Monitor systems input, corrections, and account activity on a weekly/monthly basis.
- Identify root causes of errors and work cross-functionally to implement permanent or tactical fixes.
- Reporting and Audits
- Collate and compile monthly quality assurance reporting in accordance with internal requirements.
- Support with internal and external audits.
- Process Improvement
- Develop tools to support the improvement of overall quality assurance, such as help sheets and guidance frameworks.
- Work to reduce the need for manual reconciliation through system development.
Requirements
- Organizational Skills
- Good organizational skills, with the ability to prioritize tasks and manage multiple projects.
- Attention to Detail
- Excellent attention to detail, with the ability to identify potential issues and risks.
- Communication Skills
- Able to provide feedback in a constructive manner.
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