Account Management Director
2 months ago
Job Summary
The Account Management Lead will be responsible for overseeing the day-to-day operations of the Data Assurance Team, ensuring the integrity and accuracy of data across PayPoint's systems. This role requires strong leadership skills, attention to detail, and the ability to work under pressure to meet tight deadlines.
Key Responsibilities
- Team Management
- Manage a team of 4 direct reports, providing guidance, coaching, and regular feedback to ensure their success.
- Conduct monthly 1-2-1 meetings and annual performance reviews to assess team members' progress and set goals.
- Data Integrity
- Oversee the completion of daily reconciliation and syncing tasks across systems to ensure data accuracy and consistency.
- Monitor Experian alerts and other identifiers to maintain retailer contractual integrity.
- Ensure retailer details comply with BACs and HMRC guidelines.
- Quality Assurance
- Collate and compile monthly quality assurance reporting in accordance with internal requirements.
- Identify root causes of errors and work cross-functionally to implement permanent or tactical fixes.
- Compliance and Governance
- Ensure compliance with FCA process documentation, including monthly reconciliations.
- Support internal and external audits.
- Process Improvement
- Develop tools to support the improvement of overall quality assurance, such as help sheets and guidance frameworks.
- Work to reduce the need for manual reconciliation through Salesforce development for retailers and clients.
Requirements
- Leadership Skills
- Proven ability to lead and manage a team.
- Excellent communication and interpersonal skills.
- Attention to Detail
- Highly organized and able to prioritize tasks effectively.
- Excellent attention to detail and ability to identify potential issues and risks.
- Problem-Solving
- Ability to work under pressure and meet tight deadlines.
- Not afraid to challenge the status quo and identify improvements.
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