Aftersales Department Head

7 days ago


Newbury, West Berkshire, United Kingdom Jago Consultants Full time
Aftersales Manager Opportunity

We are seeking an experienced Aftersales Manager to lead our service department and drive customer satisfaction.

Key Responsibilities:
  • Oversee all aspects of service department operations, ensuring efficient and effective delivery of services.
  • Monitor and analyze customer satisfaction surveys and other performance metrics to identify areas for improvement.
  • Lead and motivate a team of service staff to achieve high performance and customer satisfaction targets.
  • Manage costs and budgets for the service department, ensuring optimal resource allocation.
  • Develop and implement targeted marketing strategies to drive business growth and customer engagement.
  • Review and analyze service key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
Requirements:
  • Proven experience as a Service Manager or Aftersales Manager, with a track record of success in a similar role.
  • Strong leadership and people management skills, with the ability to inspire and motivate a team.

We offer a competitive package, including a salary up to £50,000 depending on experience, and opportunities for career progression and professional development.



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