Sample Coordinator Specialist
4 days ago
In this exciting role as Sample Coordinator Specialist, you will play a critical part in ensuring the efficient distribution of samples to customers and internal teams. Your goal is to meet customer expectations and project timelines by processing sample requests quickly and accurately.
You will collaborate with cross-functional teams including Customer Support, Sales, Lead Generation, Marketing and Manufacturing to maintain stock levels, track shipments and deliver exceptional customer service.
Your main responsibilities will involve:
- Managing sample requests from customers and internal teams, maintaining accurate stock levels and coordinating with manufacturing teams to ensure timely delivery.
- Communicating effectively with customers to understand their sample requirements and providing tailored solutions. Responding to queries and concerns about sample deliveries, lead times and availability. Ensuring seamless customer satisfaction by tracking and following up on sample deliveries.
- Working closely with the sales team to prioritise sample requests based on customer needs and project deadlines. Keeping stakeholders informed about sample orders and progress.
We seek a highly organised individual with experience in logistics, sales support or customer service. Knowledge of the construction, building materials or brick industry would be advantageous.
The ideal candidate will possess excellent organisational skills, with the ability to multitask and meet deadlines. Strong communication skills, attention to detail and problem-solving abilities are essential for success in this role. Proficiency in Microsoft Office and order processing systems like SAP are also required.
About our BenefitsWe offer a salary of up to £27,800 (dependent on experience), annual bonus up to 4% and a range of benefits including company pension, SIP, life assurance and flexible benefits.
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