Operational Change Manager

1 week ago

Knutsford, Cheshire East, United Kingdom Experis - ManpowerGroup Full time
Job Title: Operational Change Manager

Role Summary:

The Operational Change Manager will be responsible for delivering change activities supporting the development of CSO. They will ensure all aspects of assigned projects are scoped, planned, tracked, and managed to successful completion.

Key Responsibilities:

  • Lead in the creation, communication, and implementation of Operational Change Initiatives in CSO.
  • Work with the PMO to support initiatives as necessary, creating and maintaining detailed project plans covering all deliverables and dependencies.
  • Deliver status reporting, providing against milestones, and transparency of risks and issues.
  • Coordinate direct and matrix management of internal and third-party resources.
  • Ensure projects and initiatives meet agreed delivery requirements and acceptance criteria.

Stakeholder Management and Leadership:

  • Influence and negotiate at all levels of the organisation to guide, influence, and convince peer and VP stakeholders.
  • Work collaboratively with business teams and stakeholders to ensure the change meets the needs of the business.
  • Manage relationships with key stakeholders across the business area and technical community.
  • Engage with Business sponsors and stakeholders to develop a network of support for change delivery.

Decision-making and Problem Solving:

  • Demonstrate decision-making skills and organisational and prioritisation skills.
  • Identify risks based on information gathered from projects and programmes.
  • Make recommendations to Operational Change Lead on corrective actions to mitigate potential operational or change execution issues.

Essential Skills:

  • Experience of working on Operational Change activity with a good understanding of the client's Change frameworks.
  • Relationship building, stakeholder management, and great communication skills.
  • Ability to make evaluative judgements based on analysis to resolve problems.

Desirable Skills:

  • Experience in leading and managing multiple stakeholders within a complex matrix environment.
  • Experience of project mobilisation, initiation, and planning, as well as management of established projects.
  • Demonstrable security awareness and understanding of security in the broad business context.

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