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Customer Service Coordinator

2 months ago

Wokingham, United Kingdom Mulberry Recruitment Full time

About the Role:

Mulberry Recruitment is seeking a highly motivated and enthusiastic Customer Service Administrator to join our team in Wokingham. As a key member of our team, you will play a vital role in providing exceptional customer service and ensuring the timely and successful delivery of our solutions to our clients.

Key Responsibilities:

  • Provide excellent service to clients, identifying their needs and exceeding their expectations.
  • Develop and build strong relationships with clients and internal stakeholders.
  • Identify and investigate customer concerns, escalating and resolving problems in a timely manner.
  • Work proactively to take on additional responsibilities and contribute to the growth and success of the business.
  • Be flexible and willing to assist with other areas of the business as needed.

Requirements:

  • A solid individual with a can-do approach.
  • Ability to work under pressure and maintain a high level of attention to detail.
  • Experience in delivering client-focused solutions based on customer needs.
  • Excellent listening and negotiation skills.
  • Excellent verbal and written communication skills.
  • High levels of computer literacy, including proficiency in multiple systems.
  • Ability to work within a team and individually.

What We Offer:

  • 37.5 hours per week.
  • A proud history of career development.
  • A relaxed and friendly office environment.
  • Staff events and social activities.
  • Holiday increase with length of service.
  • Dress down Fridays.