Business Operations Manager

3 weeks ago


Bristol, Bristol, United Kingdom Citadel Source Full time

Citadel Source, a leading finance recruitment agency in Bristol, seeks an exceptional Operations Lead to support the growth of our business.

About You

We are looking for a motivated individual with experience working in an office environment. You will thrive in a fast-paced role, have excellent organisational skills, and be able to solve challenges independently. Your exceptional communication skills will enable you to work closely with our sales function and deliver exceptional outcomes to the business.

The Role

This broad role involves administration, compliance, finance, marketing, and customer service responsibilities. As an Operations Lead, your duties will include:

  • Providing admin/sales support to the sales team and management
  • Offering customer support to clients and candidates
  • Assisting with onboarding new customers (compliance)
  • Supporting delivery of client terms and documentation in a timely manner
  • Management and oversight of internal data and CRM database management
  • Preparing reports and customer analysis
  • Processing sales orders and financial administration duties
  • Managing customer accounts, including order processing, tracking, and resolving issues or discrepancies
  • Supporting marketing duties, including emails and social media posts
  • Being the first point of contact for the business by answering incoming calls

What We Offer

  • A salary between £28,000 and £32,000 depending on experience
  • Generous annual leave allowance (30 days + BH)
  • CPD opportunities, including HR or finance qualifications
  • World-class technology and market-leading CRM
  • Bespoke coaching/development programmes
  • Bonus opportunity
  • Wellbeing-related perks, including gym passes
  • A high-achieving, fast-paced, inclusive working environment with regular social outings and a reward culture


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