Sales Development Representative
6 days ago
Job Summary
We are seeking a highly motivated and results-driven Sales Development Representative to join our team at Post Recruitment Ltd. As a Sales Development Representative, you will be responsible for delivering excellent customer service, building and maintaining successful partnerships with customers, colleagues, and suppliers, and focusing on the achievement of long-term customer loyalty.
Key Responsibilities
- Customer Service
- Deliver exceptional customer service to internal and external customers
- Respond to customer inquiries in a timely and professional manner
- Sales and Business Development
- Generate profitable sales for the branch through effective use of sales techniques and resources
- Identify and action appropriate steps to rectify any shortfalls
- Manage customer queries related to invoices, orders, or stock
- Customer Relationship Management
- Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts
- Embracing digital channels to enhance the customer offering by proactively promoting the webshop and other digital offerings
- Collaboration and Communication
- Collaborate with customers, colleagues, and suppliers to support promotions, sales events, supplier days, and new product launches
- Utilize IT systems such as M3, Vecta, and Microsoft Office to support the customer experience
- Adaptability and Flexibility
- Support in other areas of the branch as required
Requirements
- Experience
- Experience of working in a highly competitive customer-focused role (B2B, B2C, retail/hospitality)
- Experience of working within a sales/target-driven role
- Skills and Qualities
- Customer-centric with a customer service background
- Proactive sales via phone, face-to-face, and online
- Flexible approach and ability to work under pressure
- Ability to recognize sales opportunities
- Ability to embrace change and new technologies
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