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Housing Concierge Specialist

2 months ago


StocktononTees, Stockton-on-Tees, United Kingdom Home Group Full time

About the Role

We are seeking a dedicated and compassionate Housing Concierge to join our team at Home Group. As a Housing Concierge, you will play a vital role in ensuring the safety and well-being of our customers, particularly those with complex care needs.

Key Responsibilities

  • Provide exceptional customer support and care, responding to their needs and concerns in a timely and professional manner.
  • Conduct regular patrols of our buildings to ensure their security and maintain a safe environment for our customers.
  • Monitor CCTV systems and respond to any incidents or suspicious activity.
  • Collaborate with our wider team to provide a comprehensive support service to our customers.
  • Participate in training and development opportunities to enhance your skills and knowledge.

Requirements

  • Calming presence and excellent communication skills to effectively engage with customers.
  • Ability to work independently and as part of a team, with a strong focus on customer care.
  • Basic IT skills, including proficiency in using CCTV systems and other technology.
  • Enhanced DBS check and ability to work flexible hours, including nights.

What We Offer

  • Competitive salary and benefits package, including a health cash plan and mileage reimbursement.
  • Opportunities for career growth and professional development.
  • A supportive and inclusive work environment, with a focus on employee wellbeing.

About Home Group

At Home Group, we are committed to providing high-quality services to our customers, while also supporting the growth and development of our employees. We believe in creating a workplace culture that values diversity, inclusion, and employee wellbeing.