Technical Help Desk Agent
21 hours ago
Austin Fraser is currently recruiting for a Technical Help Desk Agent to join their busy service desk team. As a permanent member of staff, you will provide Tier 1 level IT support to resolve issues allocated by the Service Desk Manager. This role involves working in a dynamic environment, contributing expertise to the seamless operation of IT services.
Job Summary:
- Monitoring service desk for IT issues by reviewing incoming tickets and reviewing progress.
- Installation and configuration of computer hardware, operating systems, and applications.
Required Skills:
- Experience working within a network/IT field.
- Ability in troubleshooting Windows, Windows Servers, O365, and Active Directory.
- Managing service desk requests through help desk systems.
We offer a competitive salary of £26,000 - £28,000 + Company Benefits, including flexible working hours, 25 days holiday, and excellent career path with training and development opportunities. Due to the nature of the position, you must hold a full driver's license and have access to a vehicle.
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Help Desk Technician
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