Technical Help Desk Agent

21 hours ago


Chichester, West Sussex, United Kingdom Austin Fraser Full time

Austin Fraser is currently recruiting for a Technical Help Desk Agent to join their busy service desk team. As a permanent member of staff, you will provide Tier 1 level IT support to resolve issues allocated by the Service Desk Manager. This role involves working in a dynamic environment, contributing expertise to the seamless operation of IT services.

Job Summary:

  • Monitoring service desk for IT issues by reviewing incoming tickets and reviewing progress.
  • Installation and configuration of computer hardware, operating systems, and applications.

Required Skills:

  • Experience working within a network/IT field.
  • Ability in troubleshooting Windows, Windows Servers, O365, and Active Directory.
  • Managing service desk requests through help desk systems.

We offer a competitive salary of £26,000 - £28,000 + Company Benefits, including flexible working hours, 25 days holiday, and excellent career path with training and development opportunities. Due to the nature of the position, you must hold a full driver's license and have access to a vehicle.


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