Junior Service Desk Specialist
1 week ago
In this dynamic and fast-paced environment, Endeavour Recruitment Solutions is seeking a skilled Junior Service Desk Analyst to join their team in the West Sussex area, close to Gatwick Airport. As a 1st Line Support Analyst, you will play a vital role in troubleshooting and resolving hardware, software, and networking issues via phone or desk-side support.
Prior experience is not necessary, but a strong passion for IT and a rapid learning ability are essential for success. Previous customer service experience and ITIL awareness or Foundation certification are highly desirable.
We offer a competitive salary of £22,000 per year, based on experience, along with a comprehensive benefits package, including bonuses, health insurance, and more.
Key Responsibilities:- Troubleshoot and resolve hardware, software, and networking issues via phone or desk-side support
- Collaborate with team members to achieve Service Level Agreements (SLAs)
- Develop and maintain technical skills through continuous learning
If you're a motivated individual with a passion for IT, we encourage you to apply, even if you don't meet all the requirements.
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