Business Manager
3 weeks ago
Job Summary: We are seeking a highly skilled and experienced Retail Manager to join our team at La Mer Heathrow Airport. As a Retail Manager, you will be responsible for leading a team of sales experts to achieve sales and customer service targets, while maintaining excellent store standards and ensuring a seamless customer experience.
Main Responsibilities:
- Team Management: Lead and motivate a team of sales experts to achieve sales and customer service targets, while maintaining excellent store standards.
- Sales and Customer Service: Ensure that all sales and customer service interactions are of the highest standard, meeting or exceeding La Mer's customer service standards.
- Store Operations: Oversee the day-to-day operations of the store, including inventory management, stock control, and cash handling.
- Business Planning: Develop and implement business plans to achieve sales and customer service targets, while maintaining excellent store standards.
- Communication: Communicate effectively with in-store management, the Sales & Education Executive, and the team to ensure seamless communication and collaboration.
Requirements:
- Proven retail management experience, preferably within the cosmetics industry.
- Ability to provide inspirational, authentic, and personalized customer service.
- Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling.
- Previous retail operations experience, including inventory and facilities management, and cash reconciliation.
- Proven track record of leading a team to achieve sales and customer service targets.
- Experience of creating and executing in-store events.
- Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.
- Previous experience with retail point-of-sale software.
- Proficient in Microsoft Office.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
- The chance to work with a leading cosmetics brand.
How to Apply: If you are a motivated and experienced retail professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.
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