Night Receptionist

2 days ago

Stafford, Staffordshire, United Kingdom Grand Fitness Full time

**About Us**

At Grand Fitness, we strive to provide a high-quality fitness experience in a welcoming and non-intimidating environment. Our mission is to enhance people's lives by offering a Judgement Free Zone where members can feel comfortable and motivated to reach their fitness goals.

We are currently seeking an Overnight Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests during overnight shifts.

Responsibilities:

  • Work an overnight shift, ensuring the club remains clean, safe, and welcoming for members.
  • Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Execute retail transactions with accuracy and drive sales goals in compliance with PCI policy.
  • Promptly address maintenance and facility concerns, such as broken equipment or cleanliness issues.

Requirements:

  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified (training provided by Planet Fitness).
  • Basic computer proficiency.

Benefits:

  • Estimated Salary: $40,000 - $55,000 per year, depending on experience.
  • On-Demand Pay.
  • Medical, Dental, and Vision insurance (full-time employees only).
  • Employee Perks and Discount Program.
  • Free Black Card Membership.
  • 401(K) Plan Savings plan.

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