Store Operations Manager

4 weeks ago


Lydney, Gloucestershire, United Kingdom Tesco Full time
About the Role

As a Shift Leader at Tesco, you will be responsible for overseeing the store operations, ensuring a smooth and efficient customer experience.

Key Responsibilities

⁠⁠ Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
⁠⁠ Support colleagues, ensuring they deliver daily priorities and take regular breaks
⁠⁠ Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety
⁠⁠ Be the go-to person for colleagues in the absence of a manager for day-to-day queries
⁠⁠ Ensure the store is always clean, tidy, and well-presented
⁠⁠ Support managers to coordinate seasonal, community, and charity events
⁠⁠ Contribute to a great team atmosphere, that's inclusive of everyone
⁠⁠ Provide great customer service, by listening to our customers and putting them first in everything you do
⁠⁠ Keep the team well-informed and up to speed on any communications, changes, or updates
⁠⁠ Stay knowledgeable about store performance, and look for ways to improve and simplify operations
⁠⁠ Coordinate store improvements, and remove any obstacles that might be getting in the way of great service
⁠⁠ Follow health and safety routines and procedures, and ensure colleagues do the same
⁠⁠ Recognize and celebrate colleagues within the team who are providing great service

What We're Looking For

⁠⁠ A great role model, who always gives thoughtful customer service that ensures every customer's needs are met
⁠⁠ Someone who can build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
⁠⁠ A clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
⁠⁠ Someone who is comfortable taking the lead, and overseeing the store in the absence of your Manager
⁠⁠ A good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
⁠⁠ Someone who is motivating, so you can inspire your team to deliver beyond expectations
⁠⁠ Curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

What's in It for You

At Tesco, we offer a range of benefits, including holiday starting at 20 days plus a personal day rising to 22 days after 12 months, flexible working, and access to free wellbeing services.

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

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