Hospitality Ambassador
3 weeks ago
About Us
F1 Arcade HO is a revolutionary entertainment and hospitality concept that offers an immersive Formula 1 racing simulation experience, gamified for a mass audience, with 'best in class' hospitality and exceptional venue design. Our venues provide an unparalleled night out in the fast lane.
The Role
We are seeking highly skilled Service Excellence Associates to join our front-of-house team. As a key player in delivering outstanding service, you will be responsible for providing initial, first-class service to our guests, ensuring their needs are met consistently and exceeding their expectations.
Key Responsibilities
- Customer Service
- Be the face of F1 Arcade HO – Welcome guests with a strong sense of positivity and provide initial, first-class service.
- Help each other / think about your team – where a colleague may be busy, keep the guest feeling acknowledged.
- Kitchen and Bar Support
- Ensure kitchen pass, bar pass, and fridges are all fully stocked and maintain a high standard of hygiene and cleanliness by following all cleaning practices.
- Be aware of your responsibilities regarding Health and Safety at Work and follow all measures accordingly.
- Communication and Teamwork
- Communicate with the Duty/Floor Manager regarding any problems or concerns with bookings/enquiries / pre-orders and sims issues.
- Attend training sessions and team meetings as required and be involved in and contribute to these.
Skills and Qualifications
To succeed in this role, you must have:
- A good understanding of working safely and basic knowledge of food and fire safety.
- Excellent communication and problem-solving skills.
- Previous job experience in hospitality, ideally as a front-of-house staff.
- Fast learner- curious, proud, and confident in dealing with your team and guests.
Benefits
- No zero-hours contract.
- Paid breaks.
- Paid birthdays off.
- Generous discounts for you, friends, and family.
- F1Arcade development plan.
- Employee of the month awards and recognition.
- Access to Paycare (employee assistance program).
- Refer a friend bonus scheme £300.
Salary Information
The estimated salary for this position is £11.50 per hour + service charge, reflecting the company's commitment to providing fair compensation for exceptional service.
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