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Hospitality Ambassador

1 month ago

London, Greater London, United Kingdom Frasers Hospitality Full time

Company Overview

Frasers Hospitality, a global hospitality leader, is renowned for delivering gold standard services in cities worldwide. Our staff are connected through our shared vision and four core values: collaborative, real, respectful, and progressive.

We foster a culture of continual learning and development, passionate about promoting from within. Our team is dedicated to creating memorable experiences for our guests.

Salary

The estimated annual salary for this role is £25,000 - £30,000 based on industry standards in London, UK.

Job Description

As a Concierge at Fraser Suites Queens Gate, you will contribute to the first impression of our guests at check-in and play a key part in delivering exceptional customer service. You will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.

You will work as part of an amazing team who share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver, this role will help you develop these skills further.

Required Skills and Qualifications

  • Proven experience in a similar role
  • Excellent attention to detail and time management skills
  • Enthusiastic individual with a passion for customer service
  • Ability to work as part of a team who share the same passion
  • Candidates must be eligible to work in the UK

Benefits

  • Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality
  • Fully funded Apprenticeship programmes
  • High Street Discounts on various shops, experiences, and holidays
  • Cycle to work scheme – save up to 40% on bikes
  • Healthcare Cash Plans available from £5 per month
  • Referral schemes that pay up to £1500
  • Uniforms are provided
  • Wellness & National Campaign Days
  • Access to instant pay via Wagestream
  • Loyalty Bonus up to 50% of monthly salary every 6 months
  • Mental Health First Aiders in each property
  • Employee Assistance Programme available 24/7

Sustainability Goals

  • 100% renewable energy used in properties
  • Recycling, removal of single-use plastics, and Green Tourism accreditations
  • Chemical-free cleaning system and eco-friendly kitchen solutions
  • Volunteer opportunities for sustainable charities 2 days per year on full pay