Retail Catering Team Leader Position

1 month ago

Southampton, Southampton, United Kingdom Serco Full time
Job Title: Retail Catering Team Leader

We are seeking a highly skilled and experienced Retail Catering Team Leader to join our team at Serco - University Hospitals Southampton. As a key member of our Retail and Catering Team, you will be responsible for supervising the Retail & Hospitality Catering service, including team management, financial performance, food safety, staff training, and brand standards.

Main Responsibilities:
  • Ensure all areas are staffed with the appropriate catering staff.
  • Develop and improve the retail units, hospitality, and vending services.
  • Ensure compliance with the Food Safety Management System (FSMS) and maintain appropriate records.
  • Monitor and control hospitality/vending to other departments and maintain records.
  • Monitor and control wastage to agreed levels and maintain records.
  • Control staffing levels and maintain annual leave, sickness, and absence records.
  • Liaise with the Estates Department to ensure fabric, plant, and equipment are maintained in a safe manner.
  • Receive, store, and display all stores materials, ensuring quality and correct amounts.
  • Supervise the day-to-day catering support facility and ensure staffing levels and implemented controls are monitored and recorded.
  • Provide appropriate staffing levels and skill mix to ensure a cost-effective service.
  • Ensure all statutory training is afforded to staff and maintain necessary records.
  • Record catering staff annual leave and carry out return to work interviews.
  • Ensure staff understand their duties, are trained to carry them out efficiently, and are knowledgeable about menu, portion size, and presentation.
Requirements:
  • Experience in EPOS till systems, opening and closing, cashing up (desirable).
  • Good verbal and written communication skills to communicate with colleagues, patients, visitors, trust staff, and customers.
  • Good customer care skills to communicate with customers and increase retail spend.
  • Able to work to agreed standards and follow work instructions.
  • Flexibility to respond to changing demands.
  • Empathetic to support patients.
  • Efficient and organized to respond to work activities in a timely manner.
Qualifications:
  • Level 3 Allergen Awareness Certification (desirable).
  • Level 3 HACCP Certification (desirable).
Experience:
  • On-the-floor catering experience and personal development, preferably in a retail environment.
  • Staff management experience, involvement, and working with quality and monitoring systems (desirable).
  • Experience in the use of EPOS systems.
What We Offer:
  • Up to 6% contributory pension scheme.
  • Days annual leave plus bank holidays.
  • A range of benefits to support the health and wellbeing of you and your family.
  • Access to a huge range of discounts and exclusive deals.
  • A fantastic culture and supportive team.
  • Company discounts.
  • Interesting and enjoyable work.
  • Committed to professional and personal development.

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