Retail Catering Team Leader

2 days ago

Southampton, Southampton, United Kingdom Serco Full time

About the Role

The Retail Catering Team Leader position is available at Serco University Hospitals Southampton.

Main Responsibilities

  1. Supervising the Retail and Hospitality Catering service, including team management, financial performance, food safety, staff training, and brand standards.
  2. Developing the retail catering offering, including new concepts and products to enhance the service to staff and visitors.
  3. Ensuring all areas are staffed with the appropriate catering staff, and developing and improving the retail units, hospitality, and vending services.
  4. Ensuring compliance with the Food Safety Management System (FSMS) and maintaining appropriate records.
  5. Monitoring and controlling hospitality/vending to other departments, and maintaining records.
  6. Monitoring and controlling wastage to agreed levels, and being proactive in prevention and maintenance of records.
  7. Controlling staffing levels, and ensuring annual leave, sickness, and absence records are maintained.
  8. Liaising with the Estates Department to maintain fabric, plant, and equipment in a safe manner.
  9. Receiving, storing, and displaying all stores materials, ensuring deliveries and issues are checked against an order and dealt with according to stores procedures.
  10. Supervising the day-to-day catering support facility, ensuring staffing levels are appropriate, and implemented controls and systems are monitored, recorded, and a service of the highest quality is provided.
  11. Providing appropriate staffing levels and skill mix to ensure a cost-effective service, in conjunction with the Retail Catering Team Leader.
  12. Ensuring all staff understands their duties, are trained to carry out those duties, and do so efficiently.

Requirements

  1. Experience in EPOS till systems, opening and closing, cashing up.
  2. Good verbal and written communication skills to communicate clearly with colleagues, patients, visitors, trust staff, and customers.
  3. Good Customer Care Skills, for communicating with customers and increasing retail spend.
  4. Able to work to agreed standards and follow work instructions.
  5. Flexibility – to respond to changing demands.
  6. Empathetic – using judgement, understanding, and empathy to support patients.
  7. Efficient and organised – Respond in a timely manner to work activities, using judgement and knowledge to select the most appropriate activity based on the needs of the service or location to ensure an efficient service provision.

Qualifications

  1. Level 3 Allergen Awareness Certification desirable.
  2. Level 3 HACCP Certification desirable.

Experience

  1. On the floor catering experience and personal development, preferably in a Retail Environment.
  2. Staff management experience involvement and working with quality and monitoring systems Desirable.
  3. Experience in the use of EPOS systems.

What We Offer

  1. Up to 6% contributory pension scheme.
  2. Days annual leave plus bank holidays.
  3. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
  4. Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
  5. A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  6. Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
  7. Interesting and enjoyable work.
  8. Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

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