Care Home Enquiry Specialist
2 days ago
We're looking for a skilled and experienced Care Home Enquiry Specialist to join our team in Margate. As a Care Home Enquiry Specialist, you will be responsible for guiding families and prospective residents through their journey with us, ensuring they experience our exceptional care and lifestyle offerings.
About the Role:
You will manage the enquiries process, maintain all digital channels, and use data insights to inform business decisions. This includes leading enquiries, showcasing excellence by ensuring our home is always tour-ready, conducting tours for prospective residents and training staff to provide consistent visitor experiences.
Key Responsibilities:
- Manage Enquiries: Be the primary contact for all enquiries, providing a personalized and professional experience that reflects our high standards.
- Showcase Excellence: Ensure our home is always tour-ready, conducting tours for prospective residents and training staff to provide consistent visitor experiences.
- Digital & CRM Management: Maintain all digital channels, accurately capturing and updating enquiry information on our CRM system, and using data insights for business decisions.
- Build Community Connections: Develop a community engagement plan, cultivating key relationships and opportunities to support occupancy goals.
- Family Support: Provide ongoing support to residents and families, including aftercare for respite residents and assistance on moving-in days.
Benefits:
- Salary: £46,000 per annum, plus commission with an OTE of up to an additional £6,000
- Pension
- Onsite Parking
- Paid PVG
- Uniform Provided
- 5.6 Weeks Annual Leave (Based on a full-time contract)
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