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Administrator - Investor Services Specialist
2 months ago
About the Role
The Administrator - Investor Services Specialist will be responsible for supporting the administration of our Authorised Funds clients within the Investor Services Team at JTC Group.
Main Responsibilities
- Respond to all investor/client queries and requests effectively and accurately while delivering exceptional client service.
- Timely and accurate capturing, execution and settlement of all investor subscription, redemption, stock transfer, conversion and switch transactions.
- Ensure the accurate control, input and monitoring of all client dealing instructions in line with operational procedures.
- On-board new funds and other fund activity events as the need arises.
- Record Investor tax classification information.
- Ensure the take-on and establishment of new accounts occurs in a timely manner and that they are completed within the prescribed AML, KYC and CDD procedures.
- Ensure that the database and underlying KYC and core static data is accurate and up to date in line with departmental procedures.
- Process and quality check Investors Transfer instructions within agreed turnaround times and retain records of outstanding or missing transfer information.
- Instruct the share dealing related cash movements to the relevant custodians.
- Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.
- Support of bulk mail and operational projects.
- Produce and administer payment processes.
- Understand the system and drive efficiencies and risk-reduction initiatives within the system and processes.
- Train new team members as required.
- Ensure that all JTC policies and procedures are adhered to and guarantee efficient and prompt query resolution.
- Actively participate in team initiatives such as procedure documentation and system testing.
- Escalate all breaches and complaints immediately upon discovery.
- Adhere to all JTC Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
- Adhere to JTC core values and expected behaviours.
Requirements
- IOC Qualified or working towards this qualification, or equivalent.
- Ability to review and resolve complex issues working under challenging deadlines.
- Customer Service experience.
- Excellent planning and organisation skills with a flexible approach to work.
- Ability to work on own initiative.
- Effective verbal reasoning and numeric skills.
- Good keyboard skills to include MS Excel and ability to learn systems used within the business.
- Knowledge and understanding of FCA / HMRC regulatory Environment.
