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IT Support Specialist

2 months ago

Carlisle, Cumbria, United Kingdom David Allen Full time
Job Title: L3 IT Technician Apprenticeship

At David Allen IT Solutions, we are committed to helping businesses reach their goals by providing them with a client-based comprehensive IT support service that uses best-in-class technology.

Aims and Purpose of the Job

To support the clients of David Allen IT Solutions by working remotely using our RMM technologies, and on-site at customers premises to ensure efficiency and effectiveness of all IT equipment and maximum up-time to clients IT systems.

Duties to Include
  • To aim to carry all work accurately and to the highest standard.
  • To take full responsibility for all work and tasks assigned to you.
  • To plan, manage and prioritise your workflow and productivity to ensure targets and deadlines are met.
  • To support clients IT systems both remotely and on-site.
  • To ensure prompt response to IT related queries and that all customers receive the highest level of service.
  • To ensure there is clear communication with your line manager and other team members on work being carried out.
  • To assist your line manager to identify ways to improve and develop departmental systems and the client experience.
  • To deal with all communications in a timely manner and ensure they are of a high professional standard using David Allen brand guidelines and templates.
  • To maintain your own professional and technical knowledge by attending technical workshops and further training, reviewing professional publications, establishing personal networks, benchmarking state of the art practices, participating in professional societies and business networking meetings.
  • To ensure your studies are up to date and that you pass any assessments at first attempt.
  • To manage and meet the requirements of your Information Communication Technician apprenticeship standard within the relevant timescale.
In Return for Dedication and Hard Work

We offer a range of benefits, including flexible working, free financial advice, and a great salary and package. Our people are the best at what they do and the best at how they do it, and we're committed to helping them grow, develop, and progress.