Customer Liaison Manager

4 weeks ago


Doncaster, Doncaster, United Kingdom Approach Personnel Ltd Full time

bCustomerLiaisonManager/bbrbrWeareseekinganexperiencedCustomerLiaisonManagertocoverourSouthYorkshireregionforanewhomesdeveloperwithincrediblegrowthplans.Thesuccessfulcandidatewillberesponsibleformanagingthecustomerrelationship,ensuringquickandeffectiveresolutionstodefectsinordertomeetandexceedourcustomers'expectations.brbrTheidealcandidatewillhaveakeenfocusonface-to-facecustomerserviceandexperiencewithakeeneyeforproblemsolving,strongorganisationalskillsandtheabilitytocommunicateatalllevels.Thisisanexcitingopportunityforanindividualwhoispassionateaboutbuildingrelationshipsandprovidinganexcellentcustomerexperience.brbrTherolewillinvolvehostingthefirstin-homevisitforourcustomers,oneweekpostlegalcompletion,resolvinganyissuesorqueriesraised.TheCustomerLiaisonManagerwillalsoberesponsibleforliaisingwithallTrades,SubContractorstoensurecompletionofagreeddefects,monitoringre-occurringdefectsandraisinganyissuestotheHeadofCustomerService,Technical&Commercialdepartments.brbrThesuccessfulcandidatewillhaveexperienceofworkingwithinasimilarroleforahousebuilder,housingassociationorlocalauthority,alongwithsomeknowledgeofnewbuildconstruction.AfullUKdrivinglicenceisrequiredforthisrole.brbrThecompanyoffersarangeofbenefits,includingadiscretionarybonus,companycarplan/cashallowance,buy,sellandaccrualholidayscheme,privatehealthcare,companypension,lifeassuranceandotherbenefitsincludingourexclusivediscountplatform.brbrWerecruittemporarytopermanentlaboursurroundingtheUK.Ifthisjobisn'tsuitedtoyourspecifications,pleasecontactustoleaveyourdetails,wewillthencontactyouwhenajobariseswhichbestsuitsyourskills.brbrbKeyResponsibilities:/bbrbrHostingthefirstin-homevisitforourcustomers,oneweekpostlegalcompletion,resolvinganyissuesorqueriesraised.brbrLiaisingwithallTrades,SubContractorstoensurecompletionofagreeddefects.brbrMonitoringre-occurringdefectsandraisinganyissuestotheHeadofCustomerService,Technical&Commercialdepartments.brbrTakingourcustomersthroughtheirhomedemonstrationpriortohandoverandattendinglegalcompletionsasandwhenrequired.brbrAttendingNHBCclaiminvestigationmeetingswhenrequired.brbrbRequirements:/bbrbrExperienceofworkingwithinasimilarroleforahousebuilder,housingassociationorlocalauthority.brbrSomeknowledgeofnewbuildconstruction.brbrAfullUKdrivinglicence.brbrFlexibleandadaptabletochangingrequirements.brbrAnaturalandengagingcommunicationstyle,demonstratingapassionandexcellenceforcustomercontact,developingtrustingrelationshipsbothinternallyandexternally.brbrConveyexcellentprojectmanagementskillsalongwiththeabilitytoprovideanexcellentcustomerexperience.brbrbBenefits:/bbrbrDiscretionarybonusbrbrCompanycarplan/cashallowancebrbrBuy,sellandaccrualholidayschemebrbrPrivateHealthcarebrbrCompanyPensionbrbrLifeAssurancebrbrOtherBenefitsincludingourexclusivediscountplatform



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