Network Support Specialist
2 weeks ago
Role Overview: Interactive Investor is seeking a Network Engineer to join our team, responsible for the proactive support and management of our Network services.
Key Responsibilities:
- Maintaining availability service levels through proactive management of network components and rapid response through monitoring and alerts.
- Management of network services and their capacity through regular housekeeping, monitoring, and forecasting.
- Providing on-site support and administration of production/test environments for the network infrastructure and applications within the remit of the Network Team.
- Maintaining currency of network components through patching and component lifecycle management.
- Working with 3rd party maintenance and service providers.
Requirements:
- Working to a Service First Culture ensuring that IT does all it can to positively impact Customer and Employee satisfaction levels.
- Build and maintain close working relationships with key IT and business partners to ensure a collaborative working environment.
- Proactively monitor system health in terms of availability, performance, and capacity – early identification and remediation of potential issues and rapid response and remediation of live incidents.
- Follow Incident Management processes including prompt escalation of faults and incidents.
- Plan and implement changes according to Service Management and Change Management processes.
- Conduct troubleshooting and root cause analysis and make recommendation to prevent repeating issues.
- Carry out housekeeping and maintenance activities for supported infrastructure and services – maintaining operational supportability, data security, and data integrity through an active currency project.
- Create and maintain operating documentation.
- Understand and work to IT Service Levels.
- Script and automate processes wherever possible – avoiding manual processes and helping to reduce costs.
- Provide support and assistance to business and IT change projects – managing and prioritising own workload of service tickets and project tasks with support of Team Lead.
Technical Capabilities:
- Next Gen firewalls with a minimum of 2 years experience of delivery and support.
- Cisco/Nexus switch and routers with a minimum of 2 years experience of delivery and support.
- Strong knowledge of OSPF and BGP routing protocols.
- Administration and management of Juniper switches and access points.
- IP Access Control Lists and VLAN management.
- IPSEC and VPN management and configuration.
- Configuration and administration of network load balancers.
- Experience of managing a corporate/Guest WiFi Infrastructure.
Personal Attributes:
- Clear communicator.
- Strong team player.
- Passionate and driven for delivering the best outcome.
- Confident to put forward ideas, thoughts, and concepts for technology improvement initiatives.
- Decisive and take ownership of outcomes.
- Not afraid to challenge and be open to challenges.
- Highly self-motivated and logical thinker.
- Ability to take on knowledge rapidly, ability to self-learn and discover.
- Problem solver.
Knowledge and Experience Required:
- Experience working in a financial or regulated environment.
- Experience of supporting the critical IT infrastructure of an enterprise digital business.
- Experience / understands how to establish new processes and procedures.
Benefits:
What We Offer:
- Award-winning investment platform.
- Low, flat monthly fee.
- Widest ranges of investments on the market.
- Expert team of journalists and regular news and insights.
- Engaged community of investors.
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