Talent Acquisition Specialist

2 months ago

Braintree, Essex, United Kingdom Home Instead Full time

About the Role

We are seeking a highly skilled and experienced Talent Acquisition Specialist to join our team at Home Instead. As a key member of our recruitment team, you will be responsible for sourcing, selecting, and building a pipeline of high-quality Care Professionals.

Key Responsibilities

  • Manage all aspects of recruitment activity, ensuring compliance with legislation, regulators, and Franchise Standards.
  • Develop and implement creative recruitment campaigns online and within the local community.
  • Manage the end-to-end candidate experience, creating a positive and engaging proposition.
  • Proactively source candidates using a variety of sources that produce high-quality candidates.
  • Develop own networks for sourcing candidates within the local community.
  • Use knowledge of the market and competitors to identify and develop the Company's unique selling propositions and differentiators.
  • Support candidate selection activities.
  • Maintain the accuracy and integrity of recruitment-related information using the SmartRecruiters Applicant Tracking System (ATS).
  • Utilize recruitment data to make informed decisions regarding recruitment approach.
  • Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities policy, in respect of employment and service delivery.
  • Proactively monitor and support a positive care pro experience through various activities and surveys.

Retention Activities

  • Ensure the end-to-end candidate experience is a positive and engaging proposition from initial contact and as ongoing employee.
  • Ensure a suitable onboarding meeting occurs.
  • Make sure each Care Professional has a suitable one-page profile and are appropriately matched to their clients.
  • Ensure Care Professional hours, working pattern, and availability is mutually positive for both parties.
  • Create a plan with the team for each stage of the Care Professional journey to ensure they are fully supported, with touchpoints in place, especially within the first 12 weeks.
  • Ensure each care pro has a mutually agree personal development plan following their successful probation period.
  • Support the completion of PEAQ and develop and deliver an action plan based on the feedback.
  • Monitor staff welfare, morale, and wellbeing – spend an hour a week calling 'just because'.
  • Responsible for planning structured team meetings and social events.
  • Owner of reward and recognition programmes and communicating all the Home Instead resources available to the team.
  • Ensure there is monthly recognition of high achievers and compliments shared and any great client support and enhancement is recognised on Facebook.
  • Organise coffee stops / monthly team Care Professional meetings, quarterly events etc for existing team.
  • Review completion of exit interviews and identify any common threads to share with wider key player team to put solutions in place.
  • Overall responsibility for employee files; ensuring that they are all compliant, up to date, and accurate.
  • Set targets, analyse, and monitor, recruitment, retention, and training data to continually improve and hold team accountable for delivery of HR key performance indicators.
  • Keep up to date on industry trends and best practice on all areas relating to Care Professional recruitment, training, and engagement.
  • Support the operations team with any people-related issues.
  • Take and follow advice from external HR advisors on any employment-related issues such as disciplinaries and support the operations team in conducting these meetings in line with company policies and procedures.
  • Carry out any other duties deemed necessary for the successful operation of the business.

Qualifications

Essential Criteria

  • Some previous experience of at least one stage in the recruitment, retention services, or people experience of care professionals.
  • Understanding of legislation relating to recruitment including Enhanced Criminal Record checks, referencing, and Right to Work checks.
  • Experience of social media and other digital communication tools.
  • Be confident and self-motivated with the ability to build and maintain strong positive community relationships to promote the opportunities available at Home Instead.
  • Experience of using a variety of attraction methods to source high-quality candidates.
  • Experience of utilising recruitment data to make informed decisions.
  • Flexibility to work outside 9-5 Monday to Friday to meet the demands of the business. The role also requires you to work every fourth Saturday with the following Friday off.
  • Strong interpersonal skills with the ability to build rapport quickly.
  • Excellent verbal and written communication skills.
  • Good working knowledge of IT Systems with experience of Microsoft Office or Google suite, working with an ATS and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
  • Excellent organisation and prioritisation skills with the ability to work accurately under pressure.
  • Team player who is self-motivated, results-driven, and resilient.

Additional Information

Core Competencies Role Specific Competencies

  • Driving Results Resilience
  • Customer Focus Adapting to Change
  • Influencing Planning & Organising
  • Teamwork & Collaboration
  • Communication & Relationship Management

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