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Fleet Service Advisor

2 months ago

Essex, United Kingdom Success Recruit Ltd Full time
About the Role

Success Recruit Ltd is seeking a highly organized and customer-focused Fleet Service Advisor to join their team. As a key member of the front-of-house team, you will be responsible for ensuring the smooth operation of vehicle maintenance and repair services.

Key Responsibilities
  • Operational Management: Manage the day-to-day operations of vehicle maintenance, service, and repair, ensuring minimum downtime and operational impact.
  • Booking and Scheduling: Efficiently book vehicles using internal CRM systems, ensuring timely completion of services and repairs.
  • Cost Management: Manage and interrogate costs related to repairs, invoices, and applications, ensuring accurate compliance records and successful audit completion.
  • Customer Service: Provide exceptional customer service, communicating effectively with customers and internal teams to ensure satisfaction and loyalty.
  • Team Collaboration: Work collaboratively with mechanics, scheduling teams, and other stakeholders to achieve operational goals.
Requirements
  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal teams.
  • Organizational Skills: Highly organized and able to prioritize tasks effectively, managing multiple projects and deadlines.
  • Technical Skills: Proficient in CRM software and Microsoft applications, such as Outlook, Word, and Excel.
  • Customer Focus: A customer-centric approach, with a strong focus on delivering exceptional service and ensuring customer satisfaction.
What We Offer
  • Competitive Salary: A competitive salary of £25k - £33k DOE.
  • Supportive Training: A supportive training regime, allowing you to excel in the role and develop your skills.
  • Collaborative Team Environment: A friendly and sociable team environment, with opportunities for growth and development.