Resident Services Coordinator

2 weeks ago


Hove, Brighton and Hove, United Kingdom urbanbubble Full time
Unlock Your Potential as a Resident Services Assistant

We're on the hunt for a talented Resident Services Assistant to join our dynamic team at urbanbubble. As a key member of our community, you'll play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our properties.

What You'll Do:
  • Manage prospect and lead interactions, providing top-notch customer service via phone or email.
  • Conduct apartment inspections, identifying and reporting maintenance issues to ensure our properties remain in excellent condition.
  • Administer tenancies and renewals, ensuring seamless transitions for our residents.
  • Coordinate check-out appointments with inventory clerks and facilitate move-in inductions for new residents.
  • Chase arrears and negotiate payment plans with residents, working closely with our landlord partners.
  • Update arrears reports and serve section 8s and section 21s as required.
  • Support our front-of-house team, covering inquiries and ensuring consistent lunch breaks.
  • Assist with resident events and activities, fostering a sense of community within our properties.
What We're Looking For:
  • Previous experience in lettings or property management.
  • Strong customer service skills, with the ability to handle challenging situations in a fast-paced environment.
  • Proficiency in Microsoft Office packages, including Word, Excel, and Outlook, as well as other systems like databases or booking systems.
  • ARLA qualification (desirable).

We're not your average property company. We're the North West's leading property managing agent, redefining the way properties are run through community building, customer care, and innovation. Join us in creating outstanding customer experiences and unleashing your true potential.



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