Integrity Systems Specialist

2 days ago

Enfield Town, Greater London, United Kingdom Carrington Blake Recruitment Full time
End User Deployment Engineer

We are seeking a skilled and dedicated End User Deployment Engineer to join our End User Computing team. This team plays a vital role in supporting Council staff with their laptops, tablets, desktops, and peripherals, utilizing tools such as Active Directory, Intune Autopilot, and SCCM across various platforms.

Key Responsibilities:
  • Resolve day-to-day operational end user reported incidents and fulfill service requests within agreed service level agreements.
  • Perform warranty repairs, new starter deployments, Windows 11 device rollout, build management, and remote/deskside support across all Enfield Council sites & libraries.
  • Collaborate with the team to ensure seamless delivery of services and support to Council staff.
  • Utilize technical expertise to troubleshoot, support, and administer Windows O/S, Active Directory, Intune Autopilot, and SCCM.
  • Work effectively with ticket handling tools such as Service Now to manage service requests and incidents.
  • Provide exceptional customer service, communicating effectively (both written and verbal), actively listening, and demonstrating adaptability, empathy, and patience in both remote and face-to-face environments.
  • Hold a full Manual Driver's License to enable support across the borough at all LBE sites.
Requirements:
  • A minimum of 12 months experience of delivering service support for an End User Computing or IT Support team.
  • Demonstrable technical experience, understanding, and management of IT equipment and its components (e.g., peripherals, laptops, tablets, and mobile devices across Windows 10/11, iOS, and Android platforms).
  • Experience in troubleshooting, supporting, and administering Windows O/S, Active Directory, using Active Directory, Intune Autopilot, and SCCM.
  • Experience working to agreed service level agreements and ticket handling tools such as Service Now.
  • A minimum of 12 months experience of delivering customer service with the ability to communicate effectively (both written and verbal), actively listen, and demonstrate adaptability, empathy, and patience in both a remote and face-to-face environment.
  • Desirable – working in a local government organisation.
  • ITIL foundation, or equivalent training and/or certification.

Umbrella hourly rate – £21.57

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