Service Desk Expert

3 weeks ago


Widnes, Halton, United Kingdom Austin Fraser Full time
Key Responsibilities:

This IT Service Analyst role offers an exciting opportunity to contribute to the success of our organisation by providing 1st-2nd Line support to users across multiple sites nationwide.

Your primary duties will include:

  • Providing technical assistance with hardware and software
  • Overseeing asset management - configuration, deployment, documentation
  • Collaborating on laptop and hardware roll outs
  • Maintaining accurate user access and permissions
  • Escalating complex issues to outsource partners as needed
  • Supporting junior Analysts as a point of escalation
  • Efficiently managing tickets via phone, email and ticketing system
  • Owning and completing projects

To excel in this position, you should possess:

  • At least 2 years of experience in a related field
  • Strong technical skills in hardware and software support
  • Experience working with Microsoft systems and applications
  • Familiarity with VMware
  • An analytical and methodical approach to tasks
  • Knowledge of LAN and WAN networks
  • A valid driver's license and comfort with occasional travel to different sites across the UK
Our Benefits:
  • Annual salary: £52,000
  • 25 days holiday plus bank holidays
  • Birthday off - taken in your birthday month
  • All travel expenses covered - mileage rate or hire vehicle
  • 37.5 hours Monday to Friday
  • Fully site based in Widnes
  • Job security and opportunities for career progression


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