Front Desk Hospitality Associate

3 weeks ago


Bridgend, Bridgend county borough, United Kingdom Welcome Break Full time

About the Job

Welcome Break is recruiting an enthusiastic and dedicated Front Desk Hospitality Associate to join our hospitality team at one of our locations across the UK. As a key member of our reception team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Duties and Responsibilities

  1. Ensure prompt and efficient check-in/check-out processes, maintaining accurate records and addressing any guest concerns.
  2. Foster strong relationships with guests, anticipating their needs and exceeding expectations where possible.
  3. Maintain up-to-date knowledge of hotel amenities, services, and local attractions to provide personalized recommendations.
  4. Collaborate with colleagues to achieve team objectives, promoting a culture of excellence and continuous improvement.

Requirements and Qualifications

  • A passion for delivering outstanding customer service and building lasting relationships.
  • Effective communication and problem-solving skills, with the ability to remain calm under pressure.
  • Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
  • Basic IT skills and familiarity with hospitality software.
  • A commitment to ongoing learning and development, embracing new challenges and opportunities.

Packages and Benefits

  • An estimated annual salary range of £18,500 - £23,000, based on experience and performance.
  • Ongoing training and development programs to enhance skills and knowledge.
  • A cycle-to-work scheme and free parking at our locations.
  • Increased holiday entitlement with each year of service.
  • Access to employee discounts and loyalty rewards through the Welcome Break program.

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