Academic Support Manager
3 hours ago
Job Summary
We are seeking a highly skilled Academic Support Manager to join our team at GBS Global Applied Knowledge. This is an exciting opportunity for a motivated and experienced professional to lead our student support services and make a real difference in the lives of our students.
About the Role
The successful candidate will be responsible for managing a team of Student Success Tutors, providing academic and IT support to students, and working closely with the Head of Student Services to deliver high-quality student experiences. The ideal candidate will have a strong background in customer service, academic support, and team management, with excellent communication and interpersonal skills.
Key Responsibilities
- To manage Student Success Tutors in the delivery of their duties on a daily basis and ensure timely completion of these duties.
- To maintain a comprehensive and contemporary knowledge of all the support services available at GBS and partner organisations.
- To provide basic academic and IT support to students, both inside and outside of the classroom.
- To follow up student non-attendance immediately and refer persistent cases to the student retention team.
- Work with the Head to ensure SSTs are regularly scheduled for in-class support sessions.
- Collaborate with colleagues to design workshops, events, career fairs, and other student events.
- Ensure timely and accurate record keeping by SSTs and produce reports as requested.
- Communicate effectively with students, employing a range of digital and in-person methods.
- Schedule team members to assist Registry with induction/enrolment processes as required.
Requirements
- Educated to degree level or equivalent experience in a front-facing customer service role or academic student support role in academic institutions.
- A strongly developed sense of service delivery and customer/student-focused approach.
- Strong interpersonal skills – active listening, excellent written and verbal communication.
- Ability to work independently and as part of a team.
- Ability to work under pressure and to deadlines.
- Flexible, approachable, and helpful with a strong customer service ethic.
Estimated Salary: £35,000 - £45,000 per annum
Benefits: We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and growth.
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