Academic Support Manager

3 hours ago


Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

Job Summary

We are seeking a highly skilled Academic Support Manager to join our team at GBS Global Applied Knowledge. This is an exciting opportunity for a motivated and experienced professional to lead our student support services and make a real difference in the lives of our students.

About the Role

The successful candidate will be responsible for managing a team of Student Success Tutors, providing academic and IT support to students, and working closely with the Head of Student Services to deliver high-quality student experiences. The ideal candidate will have a strong background in customer service, academic support, and team management, with excellent communication and interpersonal skills.

Key Responsibilities

  • To manage Student Success Tutors in the delivery of their duties on a daily basis and ensure timely completion of these duties.
  • To maintain a comprehensive and contemporary knowledge of all the support services available at GBS and partner organisations.
  • To provide basic academic and IT support to students, both inside and outside of the classroom.
  • To follow up student non-attendance immediately and refer persistent cases to the student retention team.
  • Work with the Head to ensure SSTs are regularly scheduled for in-class support sessions.
  • Collaborate with colleagues to design workshops, events, career fairs, and other student events.
  • Ensure timely and accurate record keeping by SSTs and produce reports as requested.
  • Communicate effectively with students, employing a range of digital and in-person methods.
  • Schedule team members to assist Registry with induction/enrolment processes as required.

Requirements

  • Educated to degree level or equivalent experience in a front-facing customer service role or academic student support role in academic institutions.
  • A strongly developed sense of service delivery and customer/student-focused approach.
  • Strong interpersonal skills – active listening, excellent written and verbal communication.
  • Ability to work independently and as part of a team.
  • Ability to work under pressure and to deadlines.
  • Flexible, approachable, and helpful with a strong customer service ethic.

Estimated Salary: £35,000 - £45,000 per annum

Benefits: We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and growth.



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