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Customer Service Representative

1 month ago

Bournemouth, Bournemouth, United Kingdom ESET DACH Full time

Job Summary

As a Customer Service Advisor at ESET DACH, you will be responsible for providing exceptional customer service to our clients. This includes answering inbound calls, responding to emails, and assisting with customer inquiries.

Key Responsibilities

  • Answer inbound calls and respond to customer inquiries in a timely and professional manner.
  • Assist with customer issues and resolve problems in a fair and efficient manner.
  • Work closely with the sales team to ensure customer needs are met.
  • Provide quotations to customers and process orders.
  • Make outbound courtesy calls to existing customers.

Requirements

  • Previous customer service experience with some phone experience.
  • Basic knowledge of Microsoft Excel and Microsoft Outlook.
  • Knowledge of IT security.
  • Excellent communication and organizational skills.
  • Ability to work well in a team and on your own.

Additional Information

This is a full-time position with no travel required.