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Front Desk Associate

2 months ago

Seaham, Durham, United Kingdom Seaham Hall Full time

Job Summary:

We are seeking a highly skilled and experienced Front Desk Associate to join our vibrant team at Seaham Hall. As a key member of our reception and reservations department, you will be responsible for providing exceptional customer service and support to our guests.

Key Responsibilities:

  • Provide warm and welcoming service to guests, ensuring a 5-star experience
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Process payments and handle cash transactions
  • Maintain accurate records and reports, including guest information and hotel operations
  • Collaborate with the reservations team to ensure seamless guest experiences
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:

  • Previous front desk or customer service experience, minimum of 1 year
  • Excellent communication and interpersonal skills
  • Attention to detail and ability to multitask
  • Computer literacy and proficiency in Microsoft systems
  • Ability to work effectively in a fast-paced environment
  • Team player with a positive attitude and strong work ethic

Benefits:

  • Fun and dynamic team environment
  • Reward and recognition scheme, including Hospitality Rewards and a share of monthly service charge
  • Development and progression opportunities
  • Inclusion in charity events and fundraising
  • Workplace wellness program
  • Be part of our Sustainable Team scheme, prioritizing people and planet
  • Up to 20% team member discount off gift vouchers and spa experiences
  • Work-based pension scheme subject to criteria
  • Uniform provided
  • Free onsite parking