Hotel Front Desk Associate

2 weeks ago

Seaham, Durham, United Kingdom Seaham Hall Full time

Role: Receptionist

Location: Seaham Hall

Resort Information: https://www.seaham-hall.co.uk/

Salary: £23,795.20 plus a share of monthly service charge, approximately £2,000 per year

Hours: 40 hours per week, including weekends and bank holidays, with an earliest start time of 7:45am and latest finish time of 10:30pm

Relationships: General Manager, Operations Manager, Reception Team, Reservations Team

We are seeking a skilled Receptionist to provide exceptional customer service and support to our guests at Seaham Hall. As a key member of our team, you will be responsible for managing the front desk, handling guest inquiries, and ensuring a seamless experience for our visitors.

Benefits:

  • In-house training and development opportunities
  • Progression opportunities for the right candidate
  • Exciting opportunity to work for an award-winning business with a strong reputation in the industry
  • Inclusion in charity events and fundraising initiatives
  • Workplace wellness program
  • Be part of our Sustainable Team scheme, prioritizing people and planet
  • Up to 20% team member discount on gift vouchers and spa experiences
  • Work-based pension scheme subject to criteria
  • Uniform provided
  • Free onsite parking
  • Monthly and annual team incentives and reward schemes
  • We work with Wagestream on a number of employee benefits

The Ideal Candidate:

  • Previous reception experience is essential, with a minimum of one year's experience
  • Excellent customer service and communication skills
  • Attention to detail to ensure a 5-star standard of service
  • Computer literacy and a good knowledge of Microsoft systems, with previous knowledge of a PMS system desirable but not essential
  • Ability to effectively interact with management, staff, and guests in a professional manner
  • Be a team player as well as an individual worker
  • To be well-presented and represent a high standard of competence at all times
  • Must have reliable transport

If you're a motivated and experienced Receptionist looking for a new challenge, we want to hear from you today.

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