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Customer Relationship Manager

2 months ago

Beckenham, Greater London, United Kingdom Universal Business Team Full time

Job Summary:

We are seeking a highly motivated and experienced professional to join our team as a Customer Account Manager at Universal Business Team. As a key member of our sales team, you will be responsible for managing customer relationships, driving business growth, and delivering exceptional customer service.

Key Responsibilities:

  • Develop and maintain strong relationships with existing customers to identify new business opportunities and increase revenue growth.
  • Work closely with cross-functional teams to understand customer needs and preferences, and develop tailored solutions to meet their requirements.
  • Collaborate with sales teams to identify new business opportunities and develop strategies to pursue them.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Stay up-to-date with industry trends and competitor activity to ensure Universal Business Team remains competitive and innovative.

Requirements:

  • Proven experience in account management, customer service, or sales.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Knowledge of industry trends and competitor activity.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, pension plan, and free parking.
  • Opportunities for professional development and growth within the company.
  • A dynamic and supportive work environment.