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Retail Team Leader

2 months ago

Didcot, Oxfordshire, United Kingdom Toolstation Full time

About this role:

We're looking for a skilled Store Supervisor to join our team at Toolstation. As a key member of our store team, you'll be responsible for delivering exceptional customer service, managing store operations, and supporting the Store Manager.

Key Responsibilities:

  • Support the Store Manager in managing store operations, including staff supervision, inventory management, and cash handling.
  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Assist with stock management, including receiving and processing deliveries, and maintaining a clean and organized store environment.
  • Develop and implement strategies to improve sales and customer engagement, working closely with the Store Manager and other team members.
  • Contribute to a positive and inclusive store culture, promoting teamwork and collaboration among staff.

What we're looking for:

  • A strong customer service focus, with excellent communication and interpersonal skills.
  • Experience in a retail or customer-facing environment, with a proven ability to work in a fast-paced environment.
  • Basic numeracy and literacy skills, with the ability to use a cash handling system and process transactions accurately.
  • A flexible and adaptable approach, with a willingness to learn and take on new responsibilities.
  • A positive and professional attitude, with a commitment to delivering exceptional customer service.