Community Delivery Manager

21 hours ago


Bury St, Suffolk, United Kingdom Evri Full time
{"title": "Community Delivery Manager", "content": "Delivering Excellence in the Final Mile

We're seeking a talented Community Delivery Manager to drive performance and customer satisfaction in the final mile of our parcel journey. As a key member of our team, you'll be responsible for ensuring our customers and clients receive exceptional service.

Key Responsibilities:

  • Drive continuous improvement in final mile performance through effective capacity management and courier engagement.
  • Measure and improve performance across key metrics, including Speed of Service, Standard, Next Day, and Collections.
  • Maintain high levels of customer satisfaction through successful courier engagement, communication, and retention.
  • Manage courier relationships to minimize business risk and ensure all requirements are met.
  • Lead cost leadership initiatives to drive financial control and optimize courier fees.

Requirements:

  • Current UK driving license
  • Previous experience in coaching, supporting, and motivating colleagues
  • Problem-solving and planning effective contingencies and solutions

At Evri, we're passionate about our people, planet, and communities. Our refreshed values are important to us: Do the right Thing, Celebrate Cost Leadership, Be Dynamic, and Deliver for Customers. If you share our passion and drive to delight our customers, we'd love to hear from you"}



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