Welcome Expert Representative

2 weeks ago


London, Greater London, United Kingdom W London Full time

Company Overview

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W Hotels' mission is to Ignite Curiosity, Expand Worlds. We're a place to experience life, constantly inspired by new faces and experiences. A tuned-in, up-for-anything spirit is at our core, making us renowned for reinventing the norms of luxury around the globe.

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Estimated Salary

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£35,000 - £45,000 per annum based on experience and performance.

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About the Role

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The Guest Arrival Expert is responsible for providing exceptional service to our guests. This involves being an ambassador of the hotel and the W brand, while ensuring that all guests receive a warm welcome and enjoy their stay.

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Responsibilities

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  • To provide a personal service to all guests, fully aware and following hotel standards and procedures">
  • To personally greet and escort guests">
  • To recognise guests as much as possible and greet them by name">
  • To respect the privacy and confidentiality of guests and their information">
  • To maintain uncompromising levels of cleanliness and maintenance of the workplace">
  • To promote inter-hotel sales and in-house facilities">
  • To actively obtain feedback from guests to improve services and facilities">
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Requirements

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To be considered for this role, applicants must have proven right to work in the United Kingdom and possess excellent communication skills.

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We value diversity and inclusion

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We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis.


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