Geospatial Solutions Account Lead
3 days ago
We are seeking a skilled Geospatial Solutions Account Lead to ensure customer satisfaction and successful delivery of geospatial intelligence products and services in London.
The role involves managing customer relationships, addressing concerns, and coordinating with internal teams to meet contractual commitments and foster account growth.
Key Responsibilities:
- Serve as the primary point of contact for technical and operational support, escalating issues as needed.
- Build strong customer relationships, proactively resolving issues and ensuring satisfaction.
- Collaborate across teams to solve customer problems and represent their voice.
- Analyse customer data to recommend solutions and ensure key performance indicators are met.
- Inform customers about new products and features.
- Identify opportunities for upsell and new revenue, and communicate these to sales teams.
Requirements:
- Bachelor's degree or equivalent, with 3+ years in customer-facing roles.
- Strong understanding of technical platforms, software, and geospatial solutions (GIS, remote sensing, image processing).
- Ability to adapt to shifting priorities.
- Expected travel.
Compensation: The estimated annual salary for this position is £60,000 - £80,000 based on industry standards and location. Benefits include a comprehensive package, including health insurance, retirement plan, and paid time off.
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