Mortgage Support Professional
4 weeks ago
Are you looking for a challenging role where you can make a positive impact on customers' lives?
As a Mortgage Support Specialist at Leeds Building Society, you will be instrumental in helping customers navigate financial difficulties and find solutions to their mortgage repayment challenges.
With a strong focus on building relationships and providing excellent customer service, you will be working closely with customers to understand their individual circumstances and provide tailored support.
About You
- Emotional resilience and patience to deal with difficult situations
- Strong communication skills to explain complex solutions to customers
- Ability to collate and process information to make suitable recommendations
- Previous experience in a customer service setting
What We Offer
We offer a competitive rewards package, including:
- Matched pension contributions up to 10%
- A generous Colleague Bonus up to 10%
- 26 days holiday pro rata, plus bank holidays and holiday purchase scheme
- Colleague Mortgage Scheme – capped at 5% until 28 February 2025 with no fees
- Development opportunities & 2 volunteering days per year
Our friendly, supportive culture will help you thrive and develop your skills in a dynamic and growing organization.
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