Mortgage Support Professional

4 weeks ago


Leeds, Leeds, United Kingdom Leeds Building Society Full time

Are you looking for a role where you can make a positive impact on customers' lives?

As a Mortgage Support Specialist at Leeds Building Society, you will be instrumental in helping customers navigate financial difficulties and find solutions to their mortgage repayment challenges.

With a strong focus on building relationships and providing excellent customer service, you will be an essential part of our team.

About the Role

  • Emotional resilience: you will need to be patient and empathetic when dealing with difficult situations.
  • Strong communication skills: you will need to be a good listener and able to explain complex solutions to customers in a clear and concise manner.
  • Ability to collate and process information: you will need to be able to review information and make suitable recommendations to customers.
  • Previous experience in a customer service setting.

What We Offer

We offer a competitive rewards package, including:

  • Matched pension contributions up to 10%
  • A generous Colleague Bonus up to 10%
  • 26 days holiday pro rata, plus bank holidays and holiday purchase scheme
  • Colleague Mortgage Scheme – capped at 5% until 28 February 2025 with no fees
  • Development opportunities & 2 volunteering days per year

Our friendly, supportive culture will help you thrive and reach your full potential.

This role is based in our fantastic offices in Leeds.

Why Choose Leeds Building Society?

We're a business centred around community, people, and society. We're embarking on an exciting period of growth and transformation, with ambitious plans guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members.

Our colleagues are at the heart of everything we do, and we're extremely proud of our three-star Best Companies accreditation in 2022.



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