IT Support Specialist

2 days ago


Reading, Reading, United Kingdom RedRock Resourcing Full time
About the Role

We are seeking a skilled 2nd/3rd Line IT Support Engineer to join our growing support function. As a key member of our IT team, you will play a vital role in resolving end-user hardware, software, and connectivity issues.

Key Responsibilities
  • Analyse and resolve technical issues both desk-side and remotely
  • Collaborate with peers to resolve operational problems
  • Provide excellent customer service and support to internal clients
  • Experience with Microsoft Windows environments, PC hardware, and networking
  • Strong problem-solving and communication skills
Requirements
  • Experience in a similar customer service role
  • Strong knowledge of PC hardware and software
  • Experience with ticketing systems and network administration
  • Excellent customer relationship and communication skills
  • A driving license and access to a vehicle
What We Offer

As a 2nd/3rd Line IT Support Engineer with RedRock Resourcing, you can expect a competitive salary, continuous opportunities for career development, a great learning culture, flexible hours, and a competitive benefits package.



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